This is the second part to our Three Part Series Titled: “Entitlement, Running People Off, & the Push for Higher Education.”
If you missed it…Check out the First part: “Entitlement”.
In this 3-part-series, we will be discussing, or more realistically, I will be ranting. You will read this and at the end, you may or may not feel mentally violated.
Running People Off
This subject is intertwined with what we talked about in “Entitlement.” When the type of new employee that I described as being from the “everyone gets a ribbon” generation comes into the department, they need clear direction on what they are to be doing from day one. They don’t learn firehouse etiquette in their fire science classes. They don’t learn how to deal with firehouse personalities either. They are thrown directly into your firehouse and are subject to all the dynamics and personalities of your crew, so don’t get your undershorts in a bunch when they don’t automatically know what to do.
We all walked down our own path known as life. When we grew up, we all learned things differently. Make sure your rookie knows that it is not wrong to ask questions. It is not wrong to not know what the morning routine is and it’s not wrong to be oblivious to the fact that they shouldn’t ask the Chief any questions before he has his morning coffee. It is not the end of humanity to do a task wrong the first time. As the senior member, you need to explain why things are the way they are so that the new guy/gal understands.
But so often, we don’t do that, do we? We turn a blind eye to the fact that the educational facilities in our area only teach these kids just enough to maybe not get killed in a fire. We ridicule them and browbeat them for not “knowing what’s up” or “getting with the program” when they have no idea that they shouldn’t ask the senior guy who’s topped out and hates riding the medic. The haven’t been around to even know what their job is, let alone know which way the toilet paper goes on the roll.
The new boot has a hard run in the beginning and each mistake, no matter how small, is blown up by the rest of the crew to be the equivalent of stabbing a kitten in the face. It’s ridiculous, and it’s our fault. The mob mentality takes over and gains momentum. We make it so hard for them that they often leave. Or, we use the bull shit stories we made up about the minor mistakes they have made to get them removed from the company. We high-five each other about taking care of the “problem” but sit around the table our next shift and bitch like a bunch of grumpy old women when we are short on the rig or have to ride the medic two tours in a row. I guess being senior employees makes us feel like we have the right to bitch but not offer solutions. Bitching without providing a solution is called whining!
We tend to be in the business of not even giving people a chance sometimes and then wonder why we can’t get recruits or why our department’s reputation starts to slide. We can’t get our heads out of each other’s asses to see that it is a situation we created. Hey, but we get to retire someday and get paid by a place that we didn’t even contribute to, right? Super sweet!
I’m not saying that you need to powder their asses as they work to fit into your department. There has to be a clear understanding of the objectives that they need to meet. A standard set of goals for every recruit. There has to be an understanding on the part of the crews that not everyone learns the same way. We are seeing a crop of kids that may have been home-schooled, e-schooled or in some alternative learning environment growing up. That doesn’t mean they are stupid or inept; that just means they learned differently than you or your crew.
Assembly line education was great, wasn’t it? I mean, being made fun of and bullied or called a nerd for being different, that was neat, right? My scars run deep Mick; they run deep. Ahh, the memories….
All I am saying is keep an open mind when training the new recruit. They may need you to work outside of your comfort zone to help them learn. What they don’t need is an environment where no one can learn from a mistake. They don’t need to be pushed out of your department because you or your department leaders are too short sided or ignorant to find a way to help them. They don’t need to be asked, “What don’t you understand?” or “What don’t you know so that we can teach you?” They obviously have no clue what they “don’t know.” So why even bother asking? Are you there to teach them, or are you just there? Sometimes neither is helpful. And it’s not the new firefighter that is the “problem”; it’s YOU!
Next time we will talk about higher education. As the son of an attorney, higher education was the “end-all, be-all” in my house. Needless to say, I didn’t follow the same path as my sister. What’s it like sitting at a desk all the time? I can’t even imagine….
Stay Tuned for “The Push For Higher Education.”